As regulated body we are requested to carry checks to satisfy the regulators that the transfers we are processing are genuine. In order to meet the requirements we set up the threshold when we ask to submit additional paperwork, as follows:
We will accept:
You can edit your account information by logging into your account and choosing profile option. There are details that are not amendable, such as your Full Name, Date of Birth, Gender. If you recently changed your name and would like to update these details, please email us your request to email@example.com. If you decide to close your account you have to email the request to firstname.lastname@example.org. If possible, please state the reason why you are leaving us.
You can always request to reset your password by clicking forgot my password link. We will send you resetting password link to your email address.
You have to add beneficiary in order to send the money. You need to provide theirs Full Name (as stated in the passport) Address and email contact. For each beneficiary you need to state the delivery method, the way they will be receiving the transfer. The options are- via bank transfer, swift order or collecting cash. For bank transfers and SWIFT options- you need to provide us with IBAN number and SWIFT of your beneficiary. For cash collections- choose from the list of available pay out points (banks or post offices names and locations).
A SWFIT code (or SWIFTBIC) is the bank identification code. It helps international banks to identify each others. It is normally made up of 8-11 characters (letters and numbers). Ask you beneficiary for the details.