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Terms and Conditions

About us

remeeta.com is a website and online platform that enables money transfer service.

The platform is run by REMEETA LIMITED, company No: 10068904, incorporated in England and Wales with its registered office at 11 Hare Hall Lane, London, RM2 6BD.

Remeeta Limited is registered and regulated by Financial Services Authority (FSA) for the provision of payment services Registration No: 749175

Remeeta Limited is compliant with Anti Money Laundering Regulations, Registration No: 12892739

Summary

Below is the important information for you to read before agreeing to our services. Before using our website, we recommend that you read all of our Terms and Conditions to ensure that you are happy with them. We suggest that you print a copy of these Terms and Conditions and keep them in a safe place for future reference.

You must provide accurate and complete information when using this website so that we can provide appropriate service.

If you input incomplete or incorrect information whilst using this website we may deny your access to our services.

All information data and copyright material contained on this website must not be reproduced or used without our consent.

These Terms and Conditions set out what you should do if you have a complaint against us or service we provide.

1. General

1.1 These Terms and Conditions apply to your use of this website.

1.2 By using this website you agree to these Terms and Conditions. If you do not wish to be bound by these Terms and Conditions you should not use this website.

1.3 We may change these Terms and Conditions from time to time. We will give you notice of any changes by posting those changes on our website. We will not vary any terms and conditions which you previously agreed whilst using this website. However, any amended Terms and Conditions will apply to your use of this website from the date they are posted and if you do not agree with the amended Terms and Conditions, you are entitled to stop using this website at that time.

2. Definitions

2.1 "you", "your" or "user" means the person or other legal entity who propose to use or is using this website.

2.2 "we" "us" and "our" means remmeta.com- registered and operated by Remeeta Limited, and agents, and any other person or business to whom we may legally transfer our rights under these Terms and Conditions. You are entitled to stop using this website if we transfer our rights under these Terms and Conditions to a third party. Remeeta Limited is authorised and regulated by the Financial Conduct Authority and is on the Financial Services Register under the registration number 749175

2.3 "website" means a site on the world wide web located at www.remeeta.com.

2.4 "product or "service" means the application that enables to transfer money internationally online available via this website.

2.5 "service fees" means the amount we charge for provision of services

2.6 "administration charges" means the fees we apply in the event of "users" errors, cancellations, suspensions or any other valid regulatory reasons additionally to our "service fees"

2.7 "transfer" means amount initiated by "you" to be paid out to the "recipient"

2.8 "recipient" means valid beneficiary who receive the money

2.9 "sender" means "you" as the registered "user" of our services who executes the transfer

3.0 "transfer amount" means money to be paid to the "recipient" excluding our fees, "local charges" of "destination country"

3.1 "exchange rate" means rate applied to convert one currency into another

3.2 "destination country" means the country the " transfer" is to be received

3.3 "local charges" means charges "local banks" may apply to the "transfer"

3.4 "local banks" means banks that pay out "transfer" to the "recipient"

3.5 "business days" means the days the banks are open (excluding Saturdays, Sundays and Bank Holidays)

3.6 "Remeeta account" means the account you opened with us according with the terms of this agreement.

3.7 "Safeguarded Account" means the bank account(s) belonging to us, which is separate to our own business bank accounts, into which we will receive money from you, on your behalf, in return for the issuance of Electronic Money

3.8 "Electronic Money" means electronically stored monetary value as represented by a claim against us.

3. Your obligations

3.1 You must only use the “remeeta.com” for legitimate personal or business purposes.

3.2 It is your responsibility to ensure that all information you supply to us or enter onto this website is complete and accurate, so please double-check your information before submitting it.

3.3 You will need to confirm your identity in order to make a transfer using our service. Verification process is designed to ensure that we comply with Anti Money Laundering Regulations and help us to provide you with accurate, appropriate and timely services. Failure to submit accurate information will cause suspension or termination of our services.

3.4 You agree to make us aware of all the changes in your account promptly and in a good time manner, so as to avoid delays and disruptions in our services.

3.5 You agree to act on your behalf only. The payment cards, bank accounts you use to make transfers and pay for our services have to be in your name.

3.6 You agree to make transfers to the people you know personally. If you send money to make payment for goods and services, it is your responsibility to check the credibility, reputation of the seller. We hold no liability for the quality of such goods and services.

3.7 You agree to pay fee for our services and any charges, if applicable, as described in "Our Services"

3.8 You can only be registered to use "Our Services" if you agree to our "Terms and Conditions"

3.9 You are in a breach to our "Terms and Conditions" if you use our services to carry any illegal or suspicious activity including, but not limited to money laundering, terrorist funding. Your account may be suspended and terminated as the result of such actions.

4.0 You are responsible for all the losses which may occur as the result of your fraudulent or criminal activity.

4.1 You should promptly notify us if you think there are any problems with the initiated transfer.

4. Our service

4.1 We provide a service which enables you to make money transfers online, using your registered account.

4.2 When signing up for our services you need to provide us with all your personal information including photographic proof of ID.

4.3 We will ask you to provide the proof of address if your transfer is greater than £1500 and proof of income for greater £5000 transfers.

4.4 Some transfers may display minimum and maximum thresholds related to the amount depending on the Countries they are going to and the currencies.

4.5 Before making a transfer you need to create your recipient first by submitting their details to us.

4.6 You will have to provide us with the details of your payment methods.

4.7 Your transfer will be completed upon receipt of clear funds into our account. You will receive notification from us via email confirming arrival of funds. If money arrives after 5pm, the transfer will be processed the next working day, except for Saturday, Sunday and Bank Holidays.

4.8 We will email you with the time your transfer is available for pick up.

4.9 Most of the transfers should be available for collection on the next working day. However, some payment providers may take longer to proceed your order. We should not be held liable for such delays and consequential loss which may result from incorrect or incomplete information.

5.0 We will attempt to process Transactions promptly, but any Transaction may be delayed or cancelled for a number of reasons including but not limited to: our efforts to verify your identity; to validate your Transaction instructions; to contact you; or otherwise to comply with applicable law; or due to variations in business hours and currency availability.

5.1 Our service fee may be charged for every transfer you submit to us. We reserve the right to review and change our fees from time to time.

5.2 Our fees are clearly displayed on the confirmation of your transfer and payable at the time transfer instruction is sent to us.

5.3 We will show you the exchange rate applicable at the time you initiate your transfer. The exchange rate will be fixed for the time of 24 hours or until you make payment available to us. We should receive the clear funds on the same day you initiated your transfer. If we receive the money on the next day the fixed exchange rate will no longer apply. The transfer would be converted at the current exchange rate.

5.4 We will charge you for using your credit card to pay for your transfer. The amount we charge will be displayed on the payment instruction screen and may vary from time to time, therefore, we ask you to double check the instruction before submitting your transfer.

5.5 If card payment for your order is refused by your card issuer you will receive email notification and should contact your card provider to resolve the issue. If such refusal results in chargeback or any other additional fees you should be liable for paying these.

5.6 You may be liable for additional charges if some of your recipient's details are incorrect and we need to amend the transfer.

5.7 Charges:

  • Credit Card Charges £1.50 per transaction

  • Declined Payments £10 per transaction

  • Invalid Recipient Details £10 per transaction

  • Cancellation charges £20 per transaction

5.8 You have statutory right to cancel your order for the full refund before it is executed (paid out or processed by third parties). The money will be refunded to the cards and accounts used to pay for the transfer.

5.9 If your transfer has not been collected within 3 month of its execution you have to write us for the refund. We will deduct our service fees and cancellation charges from the refunded amount.

6.0 If you want to cancel your transfer you have to email us to admin@remeeta.com with your full instruction, including your full name, telephone number, amount or number of transfer, date of transfer and reason for cancellation.

6.1 The refunds can take up to 14 days to complete. We reserve the right to apply charges (specified in 5.7) for the cancellation made after the transfer has been initiated and not collected.

6.2 We may, in our absolute discretion, refuse any "Transfer" or limit the amount to be transferred.

6.3 We may, in our absolute discretion, suspend particular Senders or Recipients, either individuals or businesses if required by law or according to certain sanctions or restrictions.

6.4 These Terms and Conditions and our correspondence with you will be communicated in the English language.

5. Your Remeeta Account

5.1 Your Remeeta account allows you to receive, hold and send electronic money/ payments.

5.2 The Electronic Money held on your Remeeta account does not expire other than when your account is closed.

5.3 You may hold Electronic Money and we may hold funds corresponding to your Electronic Money indefinitely. However, if we hold Electronic Money for you for more than two years, we shall use reasonable endeavours to contact you to redeem the Electronic Money and return the corresponding funds to you. If we are unable to contact you, we may redeem the Electronic Money and send the corresponding funds, less any of our costs incurred, to the last known bank account we have on file for you. 

5.3 The Electronic Money held on your Remeeta account does not earn any interest.

5.4 You may hold your electronic money in any currencies which we support from time to time.

5.5 You may withdraw money from your Remeeta Account at any time subject to certain conditions.

5.6 We accept no responsibility in the event that you send money to the incorrect account.

5.7. We do not accept cash or cheques. We accept money by electronic funds transfers only to the bank account, the details of which we shall provide to you upon request.

5.8 We shall not be liable for any bank charges that you may incur in sending or receiving funds.

5.9 Certain limits may be placed on your Remeeta Account depending on your country of residence, verification checks or other legal considerations. Please email us to admin@remeeta.com if you have any questions about these limits.

6.0 The electronic money held on your Remeeta Account belongs to the person or legal entity which is registered as the Remeeta Account holder.

6.1 Unless you have our consent in writing, you must not allow anyone to operate your Remeeta Account on your behalf.

6.2 Your electronic money in the Remeeta Account is issued in accordance with the UK Electronic Money Regulations 2011.

6.3 When we receive money from you or on your behalf this money will be held by us in the relevant Safeguarded Account in exchange for the issuance by us to you of Electronic Money.

6.4 Your Remeeta Account is an electronic money account and is not a bank account. You acknowledge that the UK’s Financial Services Compensation Scheme does not apply to your Remeeta Account. However, we follow the requirements under the UK Electronic Money Regulations 2011 which are designed to ensure the safety of funds held in electronic money accounts like your Remeeta Account. 

6. Sending Money

6.1 You must place a Payment Order with us from your Account.

6.2 The Payment Order must confirm: a)the amount and currency of the money you wish to send pursuant to each Payment; b) the details of the Beneficiary Account which is to be subject of each Payment.

6.3. The Payment Order shall be deemed to be received at the time at which it is received.

6.4 Once accepted, such Payment Order will form a Payment Contract. Please note that we are under no obligation to accept any Payment Orders.

6.5 We may refuse the Payment Order and if we do so, we shall (unless it would be unlawful for us to do so) notify you of that refusal, the reasons for that refusal (if possible), and the procedure for rectifying any factual errors that lead to that refusal. Such notification shall be given to you as soon as practicable following the refusal and we may charge you for such notification where the refusal is reasonably justified. Such a charge will be equivalent to the cost of processing the Payment Order.

6.6 We may request some further information or confirmation from you if we consider that such information/ confirmation is desirable and/ or that the Payment Order is ambiguous. 

6.7 All payment orders can only be revoked in writing.

6.8 We may charge you for any revocation of a Payment. In particular, but not by way of limitation: you shall bear all costs, expenses and losses of us whatsoever that may arise on account of the revocation; we may charge interest at 4% on any sums due to us pursuant to this paragraph.

6.9 We shall charge you the Fees for Payments at the time each Payment is executed. These Fees will be deducted from Electronic Money you hold on account with us.

7.0 We will pass on to you all bank charges and any other costs incurred or suffered by us or by your instruction, to reverse, recall or modify any Payment except as the result of any error on our part. Some of these charges are levied by us to offset the costs we incur from our banking service providers for making Payments. If the banks we use charge us more to process any Payments, we shall have to pass this cot onto you. We shall provide you with as much notice as we can. 

7.1. Any transfer of funds (whether resulting from a Contract or otherwise) may be liable to taxation in the UK or in any other applicable jurisdiction. It is your responsibility to ascertain the applicability and extent of any taxation and to declare and pay any tax on any such sums. In the event that we are required to withhold any sums in respect of taxation by any court, regulation or taxing entity in any applicable jurisdiction, we shall be permitted to do so. We shall have no obligation to account to you in respect of sums so withheld. 

7.2 Where the Payment is denominated in  EUR and is being sent to a Beneficiary Account in the EEA or sterling and is being set to a Beneficiary Account within the UK, we shall ensure that the amount of the Payment is credited to the Beneficiary's account by the end of the Business Day following that on which your Payment Order was deemed to be received. 

7.3 When the Payment is an EEA currency other than EUR and the Beneficiary Account is located within the EEA, we shall ensure that the amount of the Payment is credited to the Beneficiary's Account within 48 hours time following the receipt of such order.

7.4 In order for Payment to be executed you will need to hold enough Electronic Money to complete the Payment and pay the applicable Fee. This should be achieved by you sending us money in the correct currency in a timely manner, in which case we shall top up your account balances with the appropriate amount.

7. Promotions

7.1 All promotions, bonuses or special offers run by Remeeta Limited are subject to promotion specific terms and conditions and any complimentary bonus credited to your account must be used in adherence with such terms and conditions.

7.2 In certain cases, we may conclude promotions, bonuses or special offers before the end of the advertised period or may prolong the period of a promotion, bonus or special offer usually due to abuse, limited up-take of the offer or error.

7.3 Remeeta reserves the right to disqualify certain countries from promotional offers.

7.4 In the event that Remeeta reasonably suspects that a user of our Service has abused, is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a policy adopted by Remeeta, then Remeeta may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to his/her account.

8. Responsibility for content

8.1 We are responsible for ensuring that we accurately reflect our service .We are also responsible for protecting your data in accordance with data protection legislation.

8.2 We will use our best endeavours to provide you with a quality service and virus free website. However, we are not responsible for computer viruses or other computer related problems you suffer as a result of using this website, which are beyond our reasonable control. We recommend that you use your own appropriate virus checking software.

8.3 We use third parties to provide "Our Services". The details displayed on our website are affected by the information supplied to us by the above. We can not be held liable for any failings and errors in their systems.

8.4 You may be entitled to rights separate to these Terms and Conditions under English consumer law or other legislation.

8.5 We do not prevent or exclude our responsibility to you for death or personal injury resulting from our negligence.

9. Intellectual property

9.1 All information, data and copyright material contained on this website, including any trade marks (whether officially registered or unregistered), trade names, brands, logos and devices belong to us or to people whom we have given ownership or permission to use such information data and/or copyright material. You must not use such information or copyright material unless you have written permission from us or the owner to do so.

9.2 You may download or copy the content and other downloadable items displayed on this website for personal non business use only, (i.e. to assist with a purchasing decision), provided that you are not otherwise breaching these Terms and Conditions.

10. Privacy policy

10.1 As FSA and AML regulated body, we are required by law to observe and comply with all its regulations to prevent suspicious money activity, such as, but not limited to money laundering, terrorism funding. Your identity will need to be verified before transfer can be completed to understand the source and the money origin.

10.2 We will comply with all applicable data protection legislation from time to time in force in respect of the personal data we collect from you.

10.3 Additionally we will observe the terms of our Privacy Policy.

10.4 If you decide to use our service through this website the details of your transfer will be shared with our third parties to deal with your request. Those service providers will be subject to their own terms and conditions and each product or service provider may have a different privacy policy from ours.

10.5 You consent to our check of your personal information by agreeing to these Terms and Conditions. You also agree to use the available date for communication purposes.

10.6 We will share your information with other legal authorities if required by law in view of fraud and crime prevention.

11. Termination

11.1 We may issue a warning, temporarily suspend, permanently suspend or terminate your right to use this website if you:

11.2 Substantially breach any of these Terms and conditions;

11.3 If you are using this website to commit or attempt to commit a criminal offence.

11.4 If you breach the security of our website by attempting unauthorized data modifications, logins, data hacking, spamming, introducing viruses, corruption its functionality.

12. Jurisdiction and Enforceability

12.1 If any provision of these Terms and Conditions are held by a competent authority to be invalid or unenforceable, the remaining provisions of these Terms and Conditions will not be affected and will remain valid.

12.2 In the event of a dispute in connection with or arising out of these Terms and Conditions, English law will apply.

12.3 These Terms and Conditions will only apply as between us and you. Unless as otherwise stated in these Terms and Conditions no other person may benefit or rely upon these Terms and Conditions.

13. Complaints procedure

Service standards

We aim to provide a high level service to all our customers but occasionally things can go wrong. When this happens we will do everything we can to put things right and assist you.

What to do if you have a complaint?

If you have a complaint about our service, please contact us.

For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, excluding Bank Holidays.

By email to admin@remeeta.com and we will attempt to resolve your complaint within 7 working days. If we are unable to resolve your complaint, we will try and agree to the next steps with you.

In writing:

Please address your letter to:

Customer Relations Manager

Remeeta Limited

152-160 Kemp House

City Road, London

EC1V 2NX

If we are unable to resolve your complaint by that time, we will send a written acknowledgement of your complaint to you within 10 working days of its receipt. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint.

By the end of eight weeks after receipt of your original complaint letter we will send you a final response or a letter explaining why we are still not in a position to issue a final response and advising you of when we expect to be able to do so.

You may after eight weeks, or if you are unhappy with our response to your complaint, contact the Financial Ombudsman Service who may be contacted at Exchange Tower, London, E14 9SR. Telephone 08000234567.

Web www.financial-ombudsman.org.uk

We cannot answer complaints on behalf of a product or service provider you purchased using our website, or accept responsibility for any such complaints. You should visit the website of the product or service provider and follow their complaints procedure if you wish to make a complaint against them.