, src="https://www.facebook.com/tr?id=634540087007385&ev=PageView&noscript=1"Remeeta Remeeta

You agree that we use CookiesCookiesto understand our customers more and provide better experience.

×

FAQ

1. How to Sign Up for Remeeta account?

Please, fill your personal details in the provided boxes. When you complete the information you have to download your ID for verification purposes. You will be sent an email asking to activate your account. Follow the link in your email to sign in.

2. Why do you need my ID? What proof of ID do you accept?

In order to comply with Anti Money Laundering Regulations we need to know all our clients. For that reason we ask you to send us scanned copy of your ID, such as Passport or UK (full) / EU Driving Licence, or EU Member ID Photo Card.

3. Why do I need to provide additional paperwork?

As regulated body we are requested to carry checks to satisfy the regulators that the transfers we are processing are genuine. In order to meet the requirements we set up the threshold when we ask to submit additional paperwork, as follows:

  • a) Any transfers - copy of ID
  • b) Exceeding £1500- copy of ID + Proof of Address
  • c) Exceeding £5000- copy of ID + Proof of Address + Proof of Funds

4. What proof of address do you accept?

We will accept:

  • Bank Statements
  • Utility Bills
  • HMRC Letters
  • NHS card
  • Tenancy Agreement
  • Mortgage Statement

If you are unable to provide these documents, please contact us at help@remeeta.com explaining the reason and we will offer you other options available.

5. Proof of Funds. What paperwork I have to submit?

  • Payslips
  • Bank Statements (if not used to as evidence for your address)
  • Credit Card Statements
  • Loan Agreement
  • Assets sales receipts

Alternatively, please email us at help@remeeta.com to discuss other options available.

6. How do I make changes in my Account?

You can edit your account information by logging into your account and choosing profile option. There are details that can not be amended, such as your Full Name, Date of Birth, Gender. If you recently changed your name and would like to update these details, please email us your request to help@remeeta.com. If you decide to close your account you have to email the request to help@remeeta.com. If possible, please state the reason why you are leaving us.

7. Forgot my Password. What should I do?

You can always request to reset your password by clicking forgot my password link. We will send you resetting password link to your email address.

8. Beneficiary. What details do I need?

You have to add beneficiary in order to send the money. You need to provide theirs Full Name (as stated in the passport) Address and email contact. For each beneficiary you need to choose the delivery method; this is the way they will be receiving the transfer. The options are- Bank Transfer (the money are sent directly into their bank account); Swift Order (we use this delivery method to send money to the countries outside EU, the money are transferred to the bank accounts); Cash Pick Up- the delivery method for the transfers sent to the countries outside EU, the money can be collected by the beneficiary in specified bank by cash; Privat Money Card-  for the transfers sent to Ukraine only (the money are paid into the beneficiary banking card). For bank transfers and SWIFT options- you need to provide us with IBAN number and SWIFT of your beneficiary. For cash collections- choose from the list of available pay out points (banks or post offices names and locations).

9. What is the SWIFT CODE?

A SWFIT code (or SWIFTBIC) is the bank identification code. It helps international banks to identify each others. It is normally made up of 8-11 characters (letters and numbers). Ask you beneficiary for the details.

10. What is IBAN number?

IBAN is abbreviation for International Bank Account Number. The number is used to make or receive international payments. It is made of 2 letters that stand for the country , the sort code and account number.Ask you beneficiary for the details.

11. Fees. How much does it cost to make transfer?

You can send the money from as little as £1. Charges may very from time to time depending on the countries, currencies, 3rd party charges, marketing offers. We will always clearly display the fees we charge for every transaction you make. All Swift transfers cost £11 to make.

12. How to pay for my transfer?

You can pay for your transfer via online banking or by popping into your branch and asking to arrange the payment into Remeeta Limited account. If you are registered with telephone banking you can call your bank and ask them to make payment to Remeeta Limited. You need to provide your bank with Remeeta Limited bank account details (when you book your transfer our bank details will be displayed on a payment page, please make a note of it). When making the payment to us, please state your Full Name as a reference for the payment. You can also pay dy debit/ credit card. Charges apply. Please check our Terms and Conditions page for more information.

13. Can I pay for my transfer by cash?

Yes, you can. Nowadays the banks operate self service machines in their branches. You need to find your branch, pay cash into your account using such machines and pay for your transfer to Remeeta via the same machine. Easy! 

So, to save your time, do not forget to save Remeeta Limited bank details in the list of your beneficiaries of your current bank. In such way, next time when you need to pay for your transfer, you would only have to choose Remeeta from your beneficiary list with all the banking details saved. Do not forget to type the reference for your transfer (you will be given one when you create your transfer).

14. How do I know when you receive my payment?

The status of your transfers will be updated as soon as we receive the money. You can always check for the updates by logging into your account.

15. How much time I have to make payment to Remeeta Limited?

You have to arrange a payment to us within 24 hours from the time you booked your transfer.

16. Transfer Status. What is this?

Transfer Statuses reflect stages of your transfers, like:

  • a) awaiting funds- when we wait to receive the money from you.
  • b) in progress- when we received your payment and started to process the transfer
  • c) sent- the transfer has been processed and the money can be collected by the receiver.
  • d) paid out- the money have been collected
  • e) cancelled- when we stopped the transfer. We will notify you via email if there is any problem with your transfer.

17. How much can I send?

If you transfer the money within European Union Zone into recipient bank account- there are limits on maximum you can send. For GBP transfers- the maximum is £1,000,000, for EUR transfers- EUR 1,200,000 per transfer. The minimum amount you have to send is 50 GBP.

18. What are the Limits?

The Minimum you can send is 50 GBP. The Maximum you can send depends on the country, method of transfer and currency. We set these limits manually and they could be changed from time to time.

Swift Transfers Limits:

  • Maximum you can send via SWIFT is 100,000GBP.
  • Minimum is 50 GBP.

19. How long does it take to receive the money?

We aim to deliver your money in 24 hours. However, the time will vary depending on the countries, delivery method, but should not exceed 48 hours. You will receive notification sent to your email address as soon as the money become available for collection. We will also update the status of your transfer in your dashboard. You can check for all the updates by logging into your account. Important information: We do not process the payment on weekends and public holidays. If you book the transfer over this time, it will be processed on the first working day.